Returns
We offer a 14-day return policy. If 14 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, unopened, unregistered, and in the same condition as received, including original packaging.
Machines (CAMEO, Portrait, Curio, Mint, Feeders)
Machines must be unused, unopened, and unregistered to be eligible for return.
Once a machine has been opened, used, or registered, the sale is final. Manufacturer warranty coverage (1 year) will apply.
Warranty and technical support are handled by Silhouette America.
Materials, Parts & Supplies
All materials, parts, and supply sales are final once shipped.
Digital Products & Gift Cards
All digital content, including software and upgrade codes, as well as gift cards, are final sale once payment is processed.
Please ensure compatibility before purchasing. If unsure, contact us prior to checkout.
Return Shipping
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Restocking Fee
A 25% restocking fee applies to all approved returns.
Refunds
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved, refunds will be issued to the original payment method within a reasonable processing time.
Late or Missing Refunds
If you have not received your refund, please check your bank account and contact your credit card provider. Processing times may vary.
If issues persist, contact us at info@silhouettecanada.ca.
Sale & Clearance Items
All sale and clearance items are final sale and not eligible for return or refund.
Wholesale Orders
All wholesale orders are final sale.
Gifts
If an item was marked as a gift and shipped directly to you, you may receive store credit upon return approval.
If the order was not marked as a gift, refunds will be issued to the original purchaser.
Return Address
Silhouette Canada
128-3636 Steeles Ave E
Markham, ON L3R1K9
Canada
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for lost or undelivered return shipments.
