Shipping Information

Shipping Cutoff

Orders are processed Monday to Friday, with a daily cutoff at 3:00 PM ET (excluding Ontario holidays).

Orders placed before the cutoff are typically processed the same day. Orders placed after 3:00 PM or on weekends will be processed the next business day.

Tracking information will be sent by email or SMS once your order has been processed.

Shipping Rates

For delivery to the 10 Canadian provinces, shipping is based on the type of products in your order:

• $10 flat-rate shipping applies to smaller items.
• $20 flat-rate shipping applies to larger items, including machines, Auto Sheet Feeders, stands, Electrostatic (ES) Cutting Mats, and other oversized products.
• Orders containing products from both shipping categories are charged both applicable rates. For example, an order containing both smaller and larger items will have a $30 total shipping charge.

For delivery to Yukon, Northwest Territories, and Nunavut, shipping is charged at the available carrier rate based on package size, weight, and destination.

The final shipping charge will be displayed at checkout before payment.

Shipping Carrier & Service

All physical orders ship from Markham, Ontario.

Orders are shipped using ground shipping with tracking.

Once your order has been processed, a tracking number will be sent by email or SMS.

Larger or oversized shipments may require pickup at your local post office or carrier pickup location.

Delivery Estimates

Delivery timelines are estimates provided by the shipping carrier and are not guaranteed.

Delays may occur due to weather, carrier issues, remote destinations, or high-volume periods.

Once a package has been handed to the carrier, delivery is the responsibility of the shipping provider.

We are not responsible for delays caused by the shipping carrier.

Oracal & Siser Availability

Some Oracal and Siser products may be available for purchase even when not currently in stock.

For these items, fulfillment may take approximately 5–10 business days.

If we are unable to fulfill your order within this timeframe, the item will be fully refunded to your original method of payment.

Digital Content

All digital content, excluding Silhouette Design Store gift cards, is delivered immediately at checkout.

You can access your software code in your order confirmation email or on the order confirmation page.

Gift Cards

All gift cards are final sale and are non-refundable and non-exchangeable.

Lost or stolen gift cards cannot be replaced and cannot be redeemed for cash, except where required by law.

Shipping Charges

Shipping charges are non-refundable once a tracking number has been generated.

Customers are responsible for any return shipping costs.